At FuelSync, customer satisfaction is our priority. Please review our policy below regarding returns, refunds, cancellations, and exchanges.
1. Return Policy
Our policy lasts 60 days from the date you receive your product. If 60 days have passed, we unfortunately cannot offer a refund or exchange.
Return Eligibility
- Defective Products: Refunds are generally issued only for products with proven functional defects.
- Packaging: Items must be returned in their original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any return.
- Change of Mind: We do not offer refunds for a simple change of mind, though exceptional circumstances may be considered at our discretion with satisfactory proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate, sanitary, or personal care products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Custom-made items
- Downloadable software products
2. Order Cancellations
- Eligibility: Cancellations are accepted only for full-priced items within 60 minutes of placing your order.
- Time Sensitivity: We process orders rapidly. If you need to cancel, contact us immediately at [email protected] within the 60-minute window.
3. Refunds & Processing
Refund Approval
- Inspection: Once your returned item is received and inspected, we will notify you via email.
- Notification: We will inform you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days. Note: Original shipping costs are non-refundable and will be deducted from your total refund amount.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps before reaching out:
- Re-check your bank account.
- Contact your credit card company (processing times may delay official posting).
- Contact your bank, as processing delays are common.
- If you have completed these steps and still have not received your refund, contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same model, please email [email protected].
5. Shipping Information
- Return Shipping: You are responsible for covering your own return shipping costs.
- Delivery Times: Shipping duration for exchanged items may vary depending on your location.
- Tracking & Insurance: For items valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
- Final Authorization: Refunds will only be finalized once we confirm receipt of the returned item and verify all conditions have been met.